When a WIFI Connection is Necessary (iOS)


A strong WiFi connection is required to complete the following tasks:

  • Install the app
  • Login for the first time on a device
  • Download collections
  • Update content. All updates occur automatically when the device is connected to WiFi. Access to current content is not disrupted.


The word Offline appears when the device is offline. The following tasks can be completed in offline mode:

  • Open and use the app
  • View and interact with downloaded content
  • Create Playlists
  • Share emails. The system sends queued automatically once reconnected.

NOTE: Because shared content and updates happen only with WiFi access, connect frequently to ensure the app is updated.

Was this article helpful?